Terms of Service

1. Introduction and Agreement

These Terms of Service ("Terms") govern your access to and use of novoncollection.com (the "Website") and purchases made through it.

The Website is operated by HarmonyPhi Inc. ("HarmonyPhi," "we," "us," or "our"), doing business as Novon Collection.

By accessing the Website or placing an order, you agree to the Terms applicable to your use and transaction. If you do not agree, do not use the Website or place an order.

If you purchase a product, the terms presented at checkout, your order confirmation, the applicable product description, and any separately agreed written custom-order terms form part of the transaction, subject to applicable law. If provisions conflict, the order-specific terms will govern the particular transaction to the extent appropriate and lawful.

Nothing in these Terms excludes or limits any mandatory rights or remedies under applicable consumer protection legislation.

2. Eligibility and Website Use

You may use the Website only in compliance with applicable law. You must have the legal capacity required to enter into a binding agreement in your jurisdiction or act through a legally authorized representative.

You agree not to:

• Use the Website for fraudulent, deceptive, or unlawful purposes.
• Interfere with Website security, functionality, or other users' access.
• Attempt unauthorized access to accounts, systems, or data.
• Submit false or misleading order, payment, shipping, or identity information.
• Copy, scrape, reproduce, or exploit Website content in violation of our rights or applicable law.
• Introduce malicious code or use automated methods to disrupt the Website.

We may restrict or suspend access where reasonably necessary to protect the Website, customers, or our lawful interests, subject to applicable law.

3. Product Information and Jewelry Specifications

We make reasonable efforts to provide accurate descriptions, photographs, dimensions, weights, metal specifications, gemstone information, pricing, and availability.

Natural gemstones and diamonds may exhibit individual variations in colour, inclusions, clarity, cut, and other characteristics. Photographs and digital renderings may not perfectly reproduce the appearance of a physical item because of lighting, photography, and screen settings.

Unless otherwise specified, stated weights and dimensions are approximate and subject to reasonable manufacturing tolerances. Any material qualification, limitation, or variation that is important to a purchasing decision should be disclosed clearly in the relevant listing or order documentation.

We will accurately describe material product characteristics, including whether a gemstone is natural or laboratory-grown, and disclose treatments or other relevant information where required by law or necessary to avoid misleading representations.

A grading report, certificate, or appraisal will be described according to what it actually represents. A grading report should not be treated as an insurance valuation or guarantee of resale value unless the document expressly provides that function.

If you require a specific measurement, metal purity, stone origin, certification, or other specification, confirm it with us before placing the order.

4. Custom, Bespoke, and Personalized Jewelry

Custom orders may involve design consultations, renderings, stone selection, engraving, resizing, special materials, and manufacturing arrangements.

Before production, the customer is responsible for reviewing and approving the applicable design, dimensions, materials, gemstones, metal purity, ring size, engraving, quoted price, and other material specifications.

The approved quote and written order documentation will describe, as applicable:

• The final or agreed design specifications.
• The price and payment schedule.
• The estimated production and delivery timelines.
• The permitted changes and any associated costs.
• Cancellation and refund terms.
• Any applicable warranty or service arrangements.

Changes requested after approval may require additional time or charges. We will explain material changes in cost or timing and obtain any required approval before proceeding.

Custom production may limit change-of-mind cancellation or return options, but only to the extent disclosed and permitted by applicable law. Nothing in this section removes remedies for defects, material misdescription, or failure to supply the agreed product.

5. Orders and Acceptance

Submitting an order constitutes an offer to purchase the selected products under the terms presented at checkout.

An automated order acknowledgment confirms receipt of your order but does not necessarily establish that the order has been accepted. Order acceptance will occur when we provide an acceptance or dispatch confirmation, or at another clearly disclosed stage of the ordering process.

Customers are provided with a final checkout review screen allowing them to verify and correct order details and review total pricing and applicable policies before submitting payment.

We may need to review an order for inventory availability, payment authorization, address verification, pricing accuracy, or suspected fraud.

If we cannot accept or fulfil an order, we will notify you and arrange any required refund for amounts paid for the unfulfilled order, subject to applicable law.

We will not use an undisclosed term to materially alter an order after acceptance.

6. Pricing, Currency, Taxes, and Errors

Prices are displayed in Canadian Dollars ($CAD), unless otherwise stated. Applicable taxes, shipping charges, and other mandatory fees will be disclosed before you complete the purchase as required by law.

International customers should review the currency, conversion charges, import duties, taxes, and brokerage fees that may apply to their transactions.

Prices and availability may change before an order is accepted. A change in the advertised price does not automatically change the agreed price of an accepted order.

If a material pricing, product-description, or inventory error is discovered, we may contact the customer to explain the error and, where legally permitted, offer the choice of proceeding on corrected terms or cancelling the affected order for a refund.

We will not charge an additional amount or change a material contractual term without the required authorization or legal basis.

7. Payment and Transaction Verification

Payment must be made using the methods offered at checkout. Orders may be subject to payment authorization, fraud screening, identity verification, and other reasonable security checks.

We may delay processing while a legitimate payment or security concern is investigated. If an order cannot proceed, we will notify the customer and address any amounts paid in accordance with applicable law.

You must provide accurate billing, contact, and delivery information. We will not ask you to send full payment-card details or security codes through ordinary email.

8. Shipping and Delivery

Order processing, production estimates, delivery methods, signature requirements, insurance arrangements, customs charges, and shipping limitations are described in our Shipping Policy.

Estimated delivery dates are estimates unless expressly guaranteed in writing. Custom orders may require additional production time.

We will communicate material delays when reasonably practicable and fulfil our obligations under applicable law. Responsibility for delivery, loss, and damage will be determined by the applicable transaction terms and law.

9. Returns, Refunds, and Exchanges

Our Return & Refund Policy governs voluntary returns, exchanges, refund procedures, and eligible cancellation requests.

The Return & Refund Policy does not exclude mandatory statutory rights, including applicable remedies for defective, misdescribed, or incorrectly supplied products.

If a provision in the Return & Refund Policy conflicts with a mandatory legal requirement, the legal requirement will prevail.

10. Product Warranties and After-Sales Service

Any express warranty offered by us or a third-party manufacturer will be described in the applicable warranty documentation or product listing.

Warranty coverage, duration, exclusions, and claims procedures will be governed by the applicable written warranty, subject to mandatory legal rights.

Routine maintenance, accidental damage, ordinary wear, unauthorized alterations, and misuse may not be covered by a voluntary warranty unless its terms expressly provide otherwise.

No warranty exclusion in these Terms removes any statutory warranty or remedy that cannot lawfully be excluded.

11. Intellectual Property

Unless otherwise stated, the Website and its content—including Novon Collection branding, logos, text, graphics, product photographs, videos, jewelry designs, custom renderings, layouts, and other original materials—are owned by or licensed to HarmonyPhi Inc. and are protected by applicable intellectual property laws.

You may access and use the Website for personal, lawful shopping purposes. You may not reproduce, distribute, modify, publish, sell, create derivative works from, or commercially exploit protected content without prior written permission, except as permitted by law.

A custom design or rendering does not automatically transfer intellectual property rights to the customer. Ownership and permitted use of commissioned designs will be governed by any separate written agreement.

Nothing in these Terms transfers ownership of intellectual property except where expressly agreed in writing.

12. Reviews, Submissions, and Customer Content

If you submit a review, photograph, testimonial, suggestion, or other content to us, you confirm that you have the rights necessary to submit it and that it does not unlawfully infringe another person's rights.

You retain any ownership rights you have in your content. By submitting content for publication or use, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and distribute that content for the purposes and channels reasonably associated with the submission, subject to any specific terms disclosed when the content is collected.

We will obtain any additional consent required by law before using customer content in a materially different manner, particularly where the use involves personal information or identifiable images.

We may moderate or remove content that is unlawful, deceptive, abusive, or otherwise inappropriate, subject to applicable law.

13. Third-Party Services and Links

The Website may link to or integrate third-party services, including payment processors, shipping providers, social media platforms, and analytics tools.

Third-party services may be governed by their own terms and privacy policies. We are not responsible for independent third-party services to the extent permitted by law, but this does not exclude our responsibility for obligations that remain ours under applicable law.

14. Website Availability and Errors

We strive to maintain a reliable Website but do not guarantee uninterrupted or error-free access.

The Website may occasionally be unavailable for maintenance, technical issues, security measures, or circumstances beyond our reasonable control.

We may correct errors, update product information, or modify website functionality. Changes to an existing order will be handled in accordance with the agreement and applicable law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, HarmonyPhi Inc. will not be liable for losses that are remote, indirect, or not reasonably foreseeable in the circumstances, subject to the nature of the claim and any non-excludable legal obligations.

Nothing in these Terms excludes or limits liability, remedies, warranties, or obligations that cannot lawfully be excluded or limited, including applicable consumer protection rights.

No limitation in these Terms applies where its application would be prohibited by law. Any limitation will be interpreted only to the extent that it is lawful and enforceable.

16. Indemnity

To the extent permitted by applicable law, you are responsible for losses reasonably arising from your unlawful use of the Website or your infringement of another person's rights.

Nothing in this section requires a consumer to indemnify us for our own unlawful conduct or removes rights that cannot lawfully be waived.

17. Privacy

Our collection and use of personal information are described in our Privacy Policy, which forms part of the information governing your use of the Website.

Where consent is required by law, it will be obtained separately as appropriate. Our Privacy Policy does not create permission to use personal information for purposes that would otherwise be unlawful.

18. Governing Law and Disputes

These Terms are governed by the laws of Ontario and the applicable laws of Canada, without excluding mandatory consumer protection laws that apply to a customer's transaction.

Subject to mandatory legal rights and jurisdictional requirements, disputes relating to these Terms may be brought before the courts of Ontario.

Nothing in this section prevents a consumer from exercising a right to bring a claim in another forum where applicable law permits or requires it.

Before commencing legal proceedings, customers are encouraged to contact michael@novoncollection.com so we can attempt to resolve the issue informally. This does not shorten any applicable limitation period or restrict a customer's statutory remedies.

19. Changes to These Terms

We may update these Terms to reflect changes in our operations, products, technology, or legal obligations.

The updated Terms will be posted on the Website with a revised date. Changes will apply prospectively where appropriate and will not retroactively remove rights under an existing agreement. Where required by law, we will provide notice or obtain consent.

20. Severability and No Waiver

If a provision of these Terms is found to be invalid or unenforceable, it will be severed or limited only to the extent necessary, and the remaining provisions will continue to apply to the extent lawful.

A failure to enforce a provision on one occasion does not necessarily waive the right to enforce it later.

21. Entire Agreement and Contact Information

These Terms, together with applicable checkout disclosures, order-specific agreements, the Privacy Policy, the Return & Refund Policy, the Shipping Policy, and any applicable written warranty, form the relevant agreement between you and us concerning the Website and your purchase.

Where mandatory law or a specific written agreement requires a different result, that law or agreement will prevail to the extent applicable.

• Legal entity: HarmonyPhi Inc., operating as Novon Collection
• Website: novoncollection.com
• Email: outreach@novoncollection.com
• Mailing address: 1901 Avenue Rd., Toronto, ON, M5M3Z9, CANADA.
• Telephone: 416-787-4436 | Toll free 1-866-981-1618