Privacy Policy

1. Introduction

Novon Collection ("Novon Collection," "we," "us," or "our") is a jewelry brand operated by HarmonyPhi Inc. ("HarmonyPhi"). This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit novoncollection.com (the "Website"), create an account, purchase products, request a custom design, contact us, or otherwise interact with our services.

We are committed to handling personal information responsibly and in accordance with applicable privacy laws, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

By using the Website, you acknowledge that you have had an opportunity to review this Privacy Policy. Where consent is legally required for a particular collection, use, disclosure, or technology, we will seek that consent as required by law. This Policy does not replace any consent that must be obtained separately.

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

A. Identification and Contact Information

• Name, email address, telephone number, billing address, and shipping address.
• Information you provide when contacting customer service or making an inquiry.

B. Order and Transaction Information

• Products purchased, order numbers, purchase dates, transaction amounts, delivery preferences, and return or exchange history.
• Ring sizes, engraving instructions, custom-design specifications, and other details you voluntarily provide to fulfil an order.
• Information concerning certificates, appraisals, warranties, repairs, and after-sales service.

C. Payment Card Information and Payment Processing

Novon Collection is operated by HarmonyPhi Inc. We use Shopify Payments to process payments for purchases made through novoncollection.com.

1. Payment Information We Process

When you make a purchase, payment information is processed through Shopify Payments and the associated payment-processing infrastructure. Depending on the payment method and transaction, information may include your name, billing address, transaction amount, payment status, payment method, and information necessary to authorize and complete your purchase.

We may receive limited payment-card information, such as the card brand and last four digits of the card number, along with transaction identifiers and payment confirmation details, to administer orders, process refunds, address payment disputes, and prevent fraud.

2. Storage of Payment Card Information

Payment-card information is handled through Shopify Payments and related payment services. Novon Collection does not intentionally collect or independently store full payment-card numbers or card security codes in its own business records.

Customers may have the option to save their payment information through Shopify's supported checkout features, including Shop Pay, for convenience during future purchases. If a customer chooses to save a card through Shop Pay, the saved payment information is managed by Shopify's service rather than being stored as a full card number in Novon Collection's ordinary store records.

Saved payment methods are subject to the applicable Shopify or Shop Pay terms, privacy practices, security measures, and customer account settings. Customers can manage their saved payment methods through the relevant Shopify or Shop Pay account controls.

Novon Collection may receive limited payment-method details or tokens that allow the payment platform to identify or process a saved payment method, where supported. These details do not necessarily provide access to the full card number.

3. Card Security and Sensitive Information

We do not request that customers send full payment-card numbers or card security codes through ordinary email or customer-service messages.

Payment-card security is supported by Shopify's payment-processing infrastructure and applicable security controls. Shopify states that it maintains PCI DSS compliance for its platform and payment services.

No electronic transmission or storage method is completely secure. We therefore cannot guarantee absolute security.

4. Payment Service Providers and Information Sharing

Shopify and its relevant payment-processing partners process payment information to authorize transactions, complete purchases, prevent and investigate fraud, manage payment disputes, and meet applicable legal and regulatory requirements.

We may access and use payment-related information made available through our Shopify administration tools to manage customer orders and provide support. We do not receive or access every category of information processed or stored by Shopify.

Shopify and its relevant service providers may handle personal information in accordance with their own privacy notices, contractual obligations, and applicable law. Information may be processed or stored outside your province or Canada, subject to applicable legal requirements and safeguards.

5. Retention of Payment-Related Records

We retain order and transaction records for as long as reasonably necessary to fulfil purchases, process refunds, address chargebacks and disputes, prevent fraud, maintain accounting records, and comply with legal obligations.

Saved payment methods managed through Shopify or Shop Pay are subject to the applicable service's retention, management, and deletion arrangements. Novon Collection does not independently control all aspects of the storage or deletion of payment information maintained by those services.

6. Questions About Payment Information

For questions about how Novon Collection handles payment-related information, contact us at michael@novoncollection.com.

For questions about saved cards managed through Shopify or Shop Pay, customers may also consult the applicable Shopify or Shop Pay privacy information and account settings.

D. Technical and Usage Information

When you visit the Website, we may collect information such as your IP address, browser type, device type, operating system, referral source, pages viewed, and interactions with the Website.

We may use cookies, pixels, analytics tools, and similar technologies to maintain website functionality, understand website usage, improve performance, and, where applicable and permitted, measure advertising effectiveness.

E. Communications and Preferences

We may retain correspondence with you, customer-service records, product preferences, marketing preferences, and records of consent or requests you make.

Please do not send us unnecessary sensitive personal information.

3. How We Use Personal Information

We may use personal information for the following purposes:

• To process payments, confirm purchases, and fulfil orders.
• To manufacture, personalize, size, engrave, package, and deliver jewelry according to your instructions.
• To arrange shipping, delivery signatures, shipment insurance, returns, exchanges, and refunds.
• To respond to questions, provide customer service, and administer warranties or repairs.
• To verify transactions, prevent fraud, investigate suspicious activity, and protect our Website and customers.
• To operate, maintain, troubleshoot, and improve our Website and services.
• To understand website traffic and customer preferences using analytics and similar tools, subject to applicable consent requirements.
• To send transactional messages about purchases, shipping, returns, security, or service requests.
• To send promotional communications where permitted by law and where any required consent has been obtained.
• To comply with legal obligations, enforce our agreements, resolve disputes, and protect our lawful interests.
• For other purposes explained at the time of collection or otherwise permitted by law.

We will not use personal information for materially different purposes without obtaining consent where required by law.

4. Consent

We collect, use, and disclose personal information with consent where required by applicable law. Depending on the circumstances, consent may be express or implied where legally permitted.

You may withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain services.

Withdrawing marketing consent does not prevent us from sending essential transactional, security, or legally required communications.

5. When We Share Personal Information

We may share personal information, as reasonably necessary, with:

• Payment processors and financial service providers to process payments, refunds, and transaction disputes.
• Shipping, delivery, and insurance providers to fulfil orders, obtain delivery confirmation, insure shipments, and investigate claims.
• Website, e-commerce, hosting, and technology providers to operate and secure the Website and manage transactions.
• Analytics and marketing providers to measure performance or deliver marketing services, subject to applicable privacy and consent requirements.
• Professional advisers such as lawyers, accountants, insurers, and auditors when reasonably necessary.
• Government authorities, regulators, courts, or law enforcement when disclosure is required or authorized by law.
• Relevant parties in a corporate transaction, such as a merger, financing, restructuring, or sale of assets, subject to appropriate safeguards and applicable law.

We do not sell personal information to advertisers. We do not disclose personal information to unrelated third parties for their independent marketing purposes without the consent required by law.

Service providers may process information on our behalf and may be located outside your province or Canada. Where applicable, we use contractual, organizational, and technical measures intended to protect information entrusted to those providers.

6. Cookies and Similar Technologies

The Website may use cookies and similar technologies for functions such as maintaining shopping carts, remembering preferences, securing transactions, measuring traffic, and assessing marketing performance.

Some technologies may be provided by third parties and may collect information about your online activity over time or across websites, depending on their configuration.

You can manage cookies through your browser settings and, where provided, our website consent or preference controls. Disabling certain cookies may affect Website functionality. Where consent is legally required for non-essential tracking, we will seek consent before activating the relevant technology.

To learn which technologies are currently in use, contact us at michael@novoncollection.com or consult https://novoncollection.com/policies/#shopifyReshowConsentBanner.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including fulfilling orders, maintaining warranty and transaction records, addressing disputes, preventing fraud, meeting accounting and tax obligations, and complying with legal requirements.

Retention periods vary depending on the type of information and the reason it was collected. When information is no longer required, we will take reasonable steps to securely delete it, destroy it, or irreversibly de-identify it, subject to applicable law and legitimate record-retention requirements.

8. Safeguards and Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, use, disclosure, copying, modification, and destruction.

Safeguards may include access controls, service-provider protections, secure transmission, and other measures appropriate to the sensitivity of the information.

No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security. If a privacy breach occurs, we will take appropriate steps to investigate, contain, and address it and provide any notifications required by applicable law.

9. Your Privacy Rights

Subject to applicable law and its exceptions, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent to certain collection, use, or disclosure practices.
• Request deletion of information where deletion is legally available.
• Ask questions or make a complaint about our handling of personal information.

To submit a request, contact us using the details in Section 12. We may need to verify your identity before responding. Some information must be retained or may be exempt from access or deletion under applicable law. Shipments to the United States valued at or under $800 USD typically clear duty-free under U.S. de minimis regulations, whereas orders exceeding $800 USD may incur local customs duties, taxes, and courier brokerage fees prior to delivery.

If we cannot fulfil a request, we will explain the reasons to the extent required by law.

10. Marketing Communications

We may send promotional emails or text messages where permitted by law and where the required consent or other lawful basis exists.

You may unsubscribe by using the unsubscribe link in a promotional email, replying STOP where supported for text messages, or contacting us at outreach@novoncollection.com.

We will process unsubscribe requests within the period required by applicable law. Unsubscribing from promotional communications will not prevent essential transactional or service communications.

We may retain records of consent and unsubscribe requests to demonstrate compliance with applicable law.

11. Children's Privacy

The Website is intended for individuals who can lawfully enter into transactions under applicable law. We do not knowingly collect personal information from children in circumstances where parental or other consent is legally required unless that consent has been obtained.

If you believe a child has provided personal information to us inappropriately, contact michael@novoncollection.com so that we can assess the matter and take appropriate action.

12. Contact Information and Privacy Complaints

For questions, access requests, correction requests, or privacy complaints, contact:

• Privacy Officer: Michael daCosta, president
• Legal entity: HarmonyPhi Inc., operating as Novon Collection
• Email: michael@novoncollection.com
• Mailing address: 1901 Avenue Rd., Toronto, ON, M5M3Z9, CANADA.
• Telephone: 416-787-4436 | Toll free 1-866-981-1618

We will review privacy concerns and respond within the time required by applicable law.

Depending on the circumstances and applicable law, you may also contact the Office of the Privacy Commissioner of Canada or the relevant provincial privacy regulator.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, technology, legal obligations, or information-handling practices.

The updated version will be posted on the Website with a revised "Last updated" date. Where required by law, we will provide notice or obtain consent before implementing material changes.

The version in effect at the relevant time will govern our handling of personal information, subject to applicable legal requirements.

14. Related Policies

This Privacy Policy should be read together with our Terms of Service, Shipping Policy, Return & Refund Policy, and Legal Notice.

If you have a question about how a particular service provider or technology processes your information, contact us using the details above.