Return & Refund Policy

1. Our Return Policy

Novon Collection, operated by HarmonyPhi Inc. ("Novon Collection," "we," "us," or "our"), offers a 30-calendar-day return period for eligible jewelry purchased directly through novoncollection.com.

For eligible change-of-mind returns, the return period begins on the date the item is delivered to you or your designated recipient.

This policy explains our voluntary return and exchange program. It does not limit any cancellation rights, statutory warranties, consumer protections, or other rights and remedies that cannot lawfully be excluded under applicable law.

Items purchased through an authorized third-party retailer are subject to that retailer's return policy, except where applicable law provides otherwise.

2. Eligibility for Standard Returns

To qualify for a standard change-of-mind return, an item must:

• Be returned within 30 calendar days after delivery.
• Be unused and unworn, with no scratches, damage, alterations, or other signs of wear.
• Be returned in its original condition, with original packaging, tags, accessories, and accompanying materials.
• Include all diamond or gemstone grading reports, certificates, appraisals, warranties, authenticity documents, and other documentation supplied with the item.
• Be accompanied by proof of purchase and any return authorization or shipping instructions we provide.

We may inspect returned jewelry to verify its condition, authenticity, and correspondence with the original order.

Careful handling to assess the fit or appearance of jewelry may be reasonable. However, wearing or handling an item in a way that causes damage, scratches, or signs of use may make it ineligible for a change-of-mind return.

Return eligibility remains subject to applicable consumer protection laws.

3. Items Excluded from Change-of-Mind Returns

The following items are generally not eligible for change-of-mind returns or exchanges:

• Custom-designed, bespoke, or made-to-order jewelry.
• Items engraved or personalized at the customer's request.
• Rings resized or otherwise modified from their original stock specifications at the customer's request.
• Items explicitly identified as final sale before purchase.
• Other products clearly identified as non-returnable before checkout, where the restriction is lawful.

These exclusions apply to voluntary change-of-mind returns only. They do not eliminate rights or remedies that may apply to defective, misdescribed, incorrectly supplied, or otherwise non-conforming products, or any other rights that cannot lawfully be excluded.

For custom orders, the approved design, quotation, production terms, and any agreed cancellation provisions may also apply, subject to applicable law.

4. Defective, Damaged, or Incorrect Items

If your jewelry arrives damaged, contains a defect, materially differs from its description, or is not the item you ordered, contact us promptly at outreach@novoncollection.com.

Please provide:

• Your order number.
• A description of the issue.
• Clear photographs, where reasonably possible.
• Any other information reasonably required to assess the issue.

We will review the circumstances and explain the available next steps. Depending on the issue, applicable law, and the nature of the transaction, an appropriate remedy may include repair, replacement, refund, or another legally required remedy.

Defective or incorrectly supplied items are not automatically subject to the same restrictions as change-of-mind returns. We will not apply the standard-return exclusions to avoid obligations imposed by law.

Where a return is required because of our error or a product issue for which we are legally responsible, we will communicate the applicable return-shipping arrangements and will not impose charges that would unlawfully restrict your rights.

5. How to Request a Return

To begin a return:

1. Contact outreach@novoncollection.com within the applicable return period.
2. Include your order number, the item you wish to return, and the reason for the request.
3. Wait for our return instructions, including any return authorization and shipping label or arrangements.
4. Package the jewelry securely, including all required documentation and original packaging.
5. Ship the item using the method specified in our instructions and retain your tracking information.

Do not send jewelry to an address that has not been confirmed by our returns team.

A return authorization is an administrative step and does not guarantee approval if an item does not meet the applicable return conditions. We will not impose unnecessary administrative requirements that unlawfully restrict your rights.

6. Return Shipping Fees and Procedures

6.1 Return Shipping Fees by Region

For eligible change-of-mind returns, the following return-shipping fees apply according to the country from which the item is returned:

For this policy, the European Union means its member states at the time the return is arranged. Australia and New Zealand are the only countries included in the $20 CAD Oceania category.

The applicable fee is determined by the return's country of origin, not the currency used for the original purchase.

6.2 Deduction from Refunds

For eligible change-of-mind returns originating in the United Kingdom, Australia, or New Zealand, a flat return-shipping fee of $20 CAD will be deducted from the refund.

For eligible change-of-mind returns originating in the European Union, a flat return-shipping fee of $30 CAD will be deducted from the refund.

No return-shipping fee will be deducted for eligible returns originating in Canada, the United States, or Mexico.

For destinations not listed above, we will confirm the applicable return-shipping cost with you before arranging the return.

We will disclose the applicable fee before the return is arranged. The deduction will be shown or explained when the refund is processed.

These fees relate to return shipping only. They are separate from any shipping charges paid for the original order.

Return-shipping fees will not be imposed where prohibited by applicable law. Different arrangements may apply to defective, damaged, misdescribed, or incorrectly supplied products, as well as other circumstances where we are responsible for the return or where applicable law requires us to cover the cost.

6.3 Return Shipping Instructions

Contact outreach@novoncollection.com to initiate your return. We will provide instructions and, where applicable, a prepaid shipping label or details of the approved shipping method.

For returns subject to a flat regional fee, we will explain how the return will be arranged and how the applicable amount will be deducted from the refund.

6.4 Shipping Security and Insurance

Because our products may be high-value items, returns must use an appropriately secure, trackable shipping service with adequate insurance for the value of the jewelry.

Customers must follow our instructions regarding packaging, declared value, carrier eligibility, and insurance.

Where we provide a prepaid return label, follow the carrier and insurance instructions supplied with it. Contact us promptly if the carrier loses the package or reports a delivery problem.

Responsibility for loss or damage during return transit will be determined in accordance with the applicable shipping arrangement and applicable law. Nothing in this section removes rights or remedies that cannot lawfully be excluded.

7. Certificates, Appraisals, and Documentation

All certificates, grading reports, appraisals, warranties, authenticity documents, and other materials supplied with the jewelry must be returned with the item.

If required documentation is missing, we may assess a reasonable deduction reflecting the actual, supportable replacement cost of the missing document, but only where the deduction is lawful and appropriately disclosed.

We will explain the basis of any deduction before finalizing the refund where reasonably practicable. We will not impose an arbitrary penalty or deduct an amount prohibited by applicable law.

If a certificate or other document is missing before a return is requested, contact us before shipping the item so we can explain the available options.

8. Refunds

After receiving a returned item, we will inspect it and notify you whether the return has been approved.

For approved returns, refunds will generally be issued to the original payment method within 5-10 business days after approval, subject to applicable law and the circumstances of the transaction.

Your bank, card issuer, or payment provider may require additional time to post the refund.

Unless otherwise required by law or expressly agreed in writing:

• Refunds will be issued in accordance with the original transaction and applicable payment-provider procedures.
• Applicable return-shipping fees will be deducted as described in Section 6.
• Any lawful deduction for missing documentation will be explained.
• Original shipping charges and other fees will be handled in accordance with the disclosed terms of sale and applicable law.
• Applicable tax refunds will be processed as required by law.
• Refunds will generally be returned to the original payment method, subject to appropriate verification and applicable law.

If your refund is delayed beyond the stated processing period, contact outreach@novoncollection.com.

9. Exchanges

Eligible customers may request an exchange within the standard return period, subject to the applicable return conditions and product availability.

If the replacement item has a higher price, you must pay the difference before the exchange is completed. If it has a lower price, we will refund the difference using the original payment method or another lawful method agreed with you.

Return-shipping fees, if applicable, will be communicated before the exchange is arranged.

If a replacement item is unavailable, we will discuss an appropriate alternative with you.

10. Order Cancellations and Custom Orders

If you wish to cancel an order before it has shipped or before production has begun, contact outreach@novoncollection.com as soon as possible.

Cancellation of stock items, custom orders, and personalized items may be subject to different terms depending on the order status, production work completed, and materials already committed.

Any cancellation charge or non-refundable deposit must be disclosed, reasonably supported, and permitted by applicable law.

Custom orders are not automatically exempt from remedies for defects, incorrect specifications attributable to us, or other legal obligations.

We will confirm whether cancellation is possible and explain any applicable refund or adjustment before processing the cancellation.

11. Fraud Prevention and Refund Verification

We may request reasonable information to verify an order, purchaser identity, or refund destination where necessary to prevent fraud and protect customers.

We will not request your full payment-card number or card security code by ordinary email.

Refund requests will be handled in accordance with applicable law and our payment provider's procedures.

12. Policy Changes

We may update this policy from time to time. Changes will be posted on novoncollection.com with an updated effective or last-updated date.

Changes will not retroactively remove rights that have already accrued or rights that cannot lawfully be excluded. The terms applicable to an existing order will be determined in accordance with the relevant agreement and applicable law.

13. Contact Us

For returns, exchanges, cancellations, or refund questions, contact:

• Business: HarmonyPhi Inc., operating as Novon Collection
• Website: novoncollection.com
• Returns email: outreach@novoncollection.com
• Customer service email: outreach@novoncollection.com
• Telephone: 416-787-4436 | Toll free 1-866-981-1618
• Mailing address: 1901 Avenue Rd., Toronto, ON, M5M 3Z9, Canada.

Please include your order number in all correspondence.