Frequently Asked Questions
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Our jewellery specialists are ready to answer any questions you may have.
Contact our team at 1-866-981-1618 or info@novoncollection.com.
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Novon jewelry is crafted from high-quality, tarnish-resistant .925 sterling silver and 18k gold plating. Our pieces feature ethically and sustainably sourced natural gemstones, each representing one of the four elements: Earth, Air, Fire, and Water.
The Novon Collection is inspired by the four classical elements—Earth, Air, Fire, and Water. Each element is symbolized by specific gemstones believed to enhance well-being. This elemental inspiration is central to our design philosophy.
Our patented clasp design, the C-Clasp, allows for modularity, enabling you to adjust or modify the look of your jewelry to suit any occasion. This system provides the flexibility to create pieces with ease, changing the tops, drops and chains to match any outfit.
Yes, Novon offers customization options through our modular system. You can select different charms, stones, and chains to create a piece that reflects your personal style.
To maintain the beauty of your Novon pieces:
DO NOT:
If you're not completely satisfied with your purchase from novoncollection.com, you may return your item(s) for a full refund within 30 days of receiving your order. Return shipping costs are covered by us. Items must be in their original condition and packaging.
Yes, all Novon Collection jewelry is backed by a one-year manufacturer's warranty against defects in material or workmanship. This includes issues like defective clasps or missing stones. The warranty does not cover general wear and tear, oxidation, tarnishing, or issues resulting from improper cleaning.
Our jewelry is crafted with high-quality materials that are generally hypoallergenic. However, if you have specific metal sensitivities, please consult with our customer service team before making a purchase.
You can reach us through our Contact Us page, by phone at 1-866-981-1618, or by email at info@novoncollection.com.
Our jewellery specialists are ready to answer any questions you may have.
Contact our team at 1-866-981-1618 or info@novoncollection.com.
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