Return & Warranty Policy
At Novon, we strive for customer satisfaction, and want to ensure that your expectations are always met. We want you to be happy with your purchase. If it wasn’t meant to be, we want to make your replacement, repair or refund as easy as possible. If you purchased directly from us at novoncollection.com and are not completely satisfied, you may return your item(s) for full refund within 30 days of receiving your order. Even the shipping cost is on us. Simply contact us to request your return.
Please be sure to package your returned item(s) securely to avoid damage, as returns that are received in damaged condition cannot be refunded for full value. Items included in a final sale promotion are ineligible for return or exchange. We do not offer price adjustments on previously purchased items.
All Novon Collection jewelry is backed by a full one-year manufacturer’s warranty against defects in material or workmanship. Our warranty covers such defects for up to one year from the date of purchase. Examples of a valid warranty claim include, but are not limited to, defects such as a defective clasp or a missing or loose stone. General wear and tear, oxidation, tarnishing, or issues resulting from improper cleaning are not covered by warranty. For purchases made on novoncollection.com, please request a Return Merchandise Authorization (RMA) and include details on the defect you have found in your item. Contact us to request an RMA.
Upon receiving your request for an RMA, a Novon representative will follow-up with instructions on how to return the item(s). Once received, we will inspect the item(s) to confirm and document the defect. If a defect in material or workmanship is found, we will replace or repair the item. If the item is no longer available, we will notify you and issue you a refund. We cannot perform warranty replacements on items which have been resized or otherwise altered in any way or items which have been damaged due to excessive force or mistreatment.
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